Did some rebooting… now the indoor camera will not record unless I manually run the mode… The dimmer option is cool… but I can do that with timers from Home Depot. I get Activity logs that say the cam’s are recording but you cannot view them.
I have been told no less than 4-5 times someone would contact me within 48 hours and no one would. It is now Jan 19 and Verizon still hasn’t looked at the issue. I reported this issue on Dec 12th and it was escalated. I cannot view the recordings from my cameras on the home control website. No sense paying for something that doesn’t work and Verizon seems to have no interest in fixing. I am about to return my equipment as well.Now I hope they credit me the first payment on the equipment. Why should I pay a subscription for something that does not work with no fix in sight? I called billing and a very helpful guy canceled my subscription and got me a return label (e-mailed) from the Home Control division. They were suggesting I take my phone to an Apple store and ask them to roll back the OS. Verizon does not seem to know where the problem is. Tech help told me there are a number of people with either Apple or app problems. I was able to use it for a few days via iPhone. I got the camera, two locks, and the dimmer. Here are just a few of the customer comments on one thread titled “Sorry-but good-bye home control” (Editor's note: Some of the spelling errors were corrected to make reading of the posts easier): As the only consumer magazine that specializes in home control systems, you’d think they’d appreciate our feedback. Electronic House, CE Pro's sister publication, has reached out to Verizon to review the system, but Verizon has declined all requests. Was some of this user error? DIY systems are usually more complicated than end-users anticipate, but when something goes wrong, they blame the manufacturer (or service provider). In one instance, the system kept changing the user’s temperature without being authorized to do so and kept sending alerts that a closed, locked door was open. According to the customer comments on Verizon’s Home Monitoring and Control Forums, the problems vary from network issues to incorrect device alerts. Verizon customers are reporting a slew of problems, exacerbated by Verizon’s customer service technicians’ inability to correct the issues. But even a "self-monitored" system should perform as advertised!Īpparently things aren’t so rosy with Verizon's new endeavor. Most homeowners want the peace of mind that comes from knowing the police or fire department will be dispatched. Of course, the Verizon system is not even professionally monitored, so it's hard to call it a security system at all.
However, when consumers buy a system and service plan from a huge company like Verizon, they expect it to work.
We’ve seen off-the-shelf systems come and go over the years, and for the most part they remained a small niche for people who knew what they were doing and were willing to live with a few glitches. When Verizon announced the service as an affordable alternative to professionally-installed control and security systems, some CE pros were concerned. Verizon has been rolling out its home automation and monitoring service to FiOS users across the country over the past few months.
#Verizon in home agent not supported pro#
And this recent article from CE Pro makes a compelling case that robust and reliable technology should never be taken for granted – especially when your peace of mind is at stake. But for one high-profile company’s offering, that is now exactly what’s in question. To be honest, those of us who have been protecting US homes and families for decades never considered that these new entrants would offer technology that was unproven, or even non-functional. With many of the cable and telecom major players now having entered (or re-entered) the highly competitive world of home security, the big question up until now has been about service: can they actually deliver? After all, some of these companies are notorious for their poor customer satisfaction records.
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